Refund policy

# Return & Refund Policy

Thank you for shopping at Zenith Habitat. We want you to be completely satisfied with your purchase. If you need to return an item, we are here to help.

### 1. 30-Day Return Window
You have **30 calendar days** from the date you received your item to request a return. To be eligible for a return, your item must be unused, unassembled, and in the same condition that you received it. It must also be in the original packaging.

### 2. Return Process
To initiate a return, please contact our support team via our "Contact Us" page or email us with your order number. Once your return is approved, we will provide you with the return address details. 

*Please note: Customers are responsible for paying their own shipping costs for returning non-damaged items. Due to the large size and weight of products like garden sheds and pergolas, return shipping costs can be substantial.*

### 3. Damaged or Defective Items
If your item arrives damaged or defective from transit, please notify us within **48 hours of delivery** with photographic evidence. We will arrange a free replacement or a full refund immediately.

### 4. Refunds
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.